SixSq Support

Have questions, issues or simply want to know more about our products and sservices? We are here the help.


Find here Frequently Asked Questions (FAQ) on our products and services. Can't find the answer to your question? Get in touch, we'll be happy to answer your questions and share general answers will other users.

Does SlipStream support chargeback?
SlipStream itself does not support chargeback. However, via partners, SixSq can help deliver an integrated solution, adding charge back functionality to Sli...
Tue, 5 May, 2015 at 2:31 PM
Can we customise the look & feel of the UI per customer (tenant), or is it by instance of SlipStream?
Currently, the customisation of the look & feel is fixed for the entire SlipStream instance. We are however working on the possibility to switch the loo...
Tue, 5 May, 2015 at 3:40 PM
Does SlipStream have an Audit Log or something similar that can be used for compliance purposes?
Yes, SlipStream records events for important changes in the application lifecycle. These events can be used to understand the timeline of a given applicatio...
Thu, 26 Nov, 2015 at 2:14 PM
What kind of roles are currently available in SlipStream/Nuvla?
SlipStream (and Nuvla) supports three main roles: Standard user (e.g. Alice, the App Store user, Clara, the DevOps Engineer) Organisation or group mana...
Sat, 7 Oct, 2017 at 1:39 PM
Can I configure the same SlipStream machine with an SMTP server and use it for email in the SlipStream Support section in the configuration page?
In theory any SMTP server can be used, including one on the SlipStream server itself. However, many mail servers now routinely reject email from an SMTP ser...
Mon, 18 Jan, 2016 at 5:28 PM
I got the error "Cannot import the public key. Reason: EC2ResponseError: 403 Forbidden" while using an EC2 connector.
This error might be related to the EC2 credentials and how they are configured in IAM in the AWS console:   ss:abort- Cannot import the public k...
Tue, 19 Jan, 2016 at 4:57 PM
Account Configuration for
The OpenStack-based cloud infrastructure is now accessible from Nuvla. There are two caveats with this service: In order to have private ad...
Tue, 7 Mar, 2017 at 9:37 AM
Does Nuvla track all cloud resources, even ones not deployed by Nuvla?
Yes, the accounting feature of Nuvla now tracks all resources, even the ones not started using Nuvla.  Even better, we reverse engineer the service offers b...
Sat, 7 Oct, 2017 at 11:39 AM
Exoscale IP Address Ranges
You can use the following information to determine the IP address ranges for the Exoscale cloud. For IPv4, we cannot give you the regions where the range...
Mon, 14 May, 2018 at 9:37 AM